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Google addresses Pixel 2 XL burn-in with warranty extension

Ouch. Looks like the Pixel 2 XL display isn’t the only place Google will have to check for burns.

Alex Dobie of Android Central was the first to report seeing evidence of screen burn-in, and since his initial post on Twitter, others have confirmed seeing the same. You can see the apparent burn-in when the screen is set to display a solid grey background, as the navigation buttons on the bottom are still faintly visible. If you have a Pixel 2 XL already, you can check your unit by following the directions here. It seems that the smaller Pixel 2 is not affected.

Google is already investigating these reports of possible screen burn-in on Pixel 2 XL units, saying in a statement that it puts all of its products through “extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report”. We’ll update you when more information is released. In the meantime, it’s important to keep in mind that we might not be seeing a worst-case scenario here. As suggested by Dieter Bohn at The Verge, this could be non-permanent image retention or ‘ghosting’. And it might not happen with every unit. 

We’ll have to wait and see if this really turns out to be burn-in and how widespread the issue is. But, if that is indeed the case, it could certainly be a deal breaker for many who are looking to buy a Pixel 2 XL until Google works out a solution. Be sure to check out our round up of the best alternatives to the new Pixel phones if you’re considering making a purchase soon.

What do you think of this issue? Are you seeing signs of burn-in already? Does the warranty extension reassure you? Let us know in the comments!

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